Business Analyst

Overview

The Business Application Analyst maximizes value from the credit union's enterprise business applications by serving as a technical resource to business application owners. This includes conducting end user support for all supported systems, including service delivery, monitoring operations, as well as assisting with maintaining relationships with critical systems partners. Systems supported include enterprise business applications such as, Core Financial Systems, Digital Banking Platforms, and Enterprise Content Management Solutions, and Deposit and Loan Origination Systems. The Business Analyst creates business requirements, participates on assigned projects and ensures their timely implementation.

Responsibilities

• Conduct application end user support for all systems assigned, to include researching system functionality to troubleshoot issues and addresses questions on system workflows, working with application vendor support staff, network vendor engineers, and internal IT staff on application issues
• Ensure that proposed and existing enterprise business applications remain aligned with organizational goals and objectives, including providing vendors with recommendations for system improvements to meet the organization's strategic goals
• Collaborate with Business Owners to ensure business applications are providing the desired outcomes
• Review third party notifications for impact to internal or member facing services
• Evaluate impact on business applications and provides feedback to impacted Business Unit(s)
• Conduct research, to include assisting with gap analysis, of commercial solutions in support of project and development efforts
• Deploy new business applications and enhancements to existing applications in accordance with established project and change management procedures
• Act as a liaison between end users and business application owners
• Conduct user acceptance testing activities
• Ensure data is available for reporting and reporting requirements are met for business units
• Assist in creating system documentation and requirements to support desired outcomes
• Administer and maintain group permissions and access rights for managed systems
• Assist with coordinating vendor releases and system upgrades
• Adhere to change control procedures, assists with all audits
• Participate in rotational on-call schedule
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualifications

Required

Preferred

Additional Compensation

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.