Director of Managed Services

Job Description

Job Description

OUR COMPANY :

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO :

Reporting to the VP of Managed Services, the Director of Managed Services plays a pivotal role in enhancing the quality of EOS' Managed Services offerings. This leader will drive client retention, expansion, and new business growth within the division. The ideal candidate will bring hands-on experience in Managed Services, having evolved into a strategic business manager and inspirational leader. This role encompasses oversight of operations, client program planning, development, execution, proposal creation, and billing.

KEY RESPONSIBILITIES :

• Implement the Managed Services strategy as defined by the business.
• Provide strategic leadership and oversight to a high-performing Service Delivery & Program Manager team focused on IT Asset Management, Supply Chain, and Logistics.
• Set strategic and tactical priorities aligned with broader business objectives.
• Collaborate effectively with clients to develop accounts and services, consistently exceeding expectations within the agreed scope of work.
• Lead periodic service reviews and quarterly business reviews (QBRs) with internal and external stakeholders.
• Develop and execute plans to enhance performance, reliability, and operational cost-effectiveness.
• Embody and promote EOS values : Integrity without compromise, Respect, Commitment to Service Excellence, Collaboration, and Agility.
• Drive continuous improvement initiatives across the portfolio to ensure EOS delivers measurable value to clients.
• Participate in RFI and RFQ processes, including drafting and executing service proposals.
• Partner with EOS Human Resources on personnel matters.
• Attract, develop, and retain top talent through ongoing investment in employee growth and career development.

ESSENTIAL CRITERIA :

DESIRABLE CRITERIA :

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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Pay Range

$130,000—$160,000 USD