Insurance Customer Service Rep

Job Description

Job Description

Join the RanCran Group LP DBA Texas Insurance Agency, an established insurance agency dedicated to providing exceptional service to our clients. As an Insurance Agency CSR, you will be an integral part of our team, working from our office in Lewisville, Texas. We take pride in our positive and inviting work environment, where collaboration and teamwork are highly valued.

In this role, you will be responsible for providing outstanding customer service to our policyholders. You will handle inquiries, address concerns, and assist with policy changes or updates. Your excellent communication skills and customer-centric approach will ensure that our clients feel valued and supported.

We are looking for someone who is detail-oriented, organized, and able to multitask in a fast-paced environment. As an Insurance Agency CSR, you will have the opportunity to build relationships with clients, identify their insurance needs, and provide them with appropriate solutions.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Evenings Off

Weekends Off

9 : 00 AM - 5 : 00 PM M-F

Career Growth Opportunities

Responsibilities

Client Assistance : Provide efficient and friendly service to clients, addressing their inquiries and needs.

Policy Management : Assist clients in managing their insurance policies, including policy changes, updates, and coverage adjustments.

Documentation : Ensure accurate and timely completion of necessary paperwork and documentation related to client interactions.

Claims Support : Assist clients in understanding the claims process and guide them through the necessary steps.

Relationship Building : Develop and maintain strong relationships with clients to foster long-term partnerships.

Requirements

• High school diploma or equivalent
• Previous experience in customer service, preferably within the insurance industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and organizational skills
• Ability to work effectively in a team environment
• Proficiency in MS Office and other relevant software