Description
Position Overview
This role is integral to supporting the Loan Servicing Operations team and offers an excellent opportunity to develop expertise in financial processes and the Manufactured Housing Industry . The position requires a high level of accuracy, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Payment Processing : Accurately post and reconcile customer payments, ensuring timely application to loan accounts and resolving discrepancies promptly.
- Daily Balancing and Reconciliation : Perform end-of-day balancing of payment batches and reconcile accounts to maintain financial integrity and compliance.
- Loan Maintenance : Update and maintain loan records, including changes to borrower information, payment schedules
- Cross-Training and Backup Support : Learn multiple operational functions to provide coverage and maintain continuity during staff absences.
- Special Projects : Assist with department initiatives, process improvements, and system enhancements as assigned.
Qualifications
High School Diploma or GED required; some college coursework preferred.Proficiency in Microsoft Office Suite (Excel and Word).Strong attention to detail and accuracy in all tasks.Self-motivated with a strong sense of urgency and ability to meet deadlines.Excellent organizational and time management skills.Ability to multi-task and prioritize in a dynamic environment.Strong verbal and written communication skills.Knowledge of manufactured housing or loan servicing is a plus.FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor.FirstBank in an Equal Opportunity Employer, including disability.