ServiceNow Event Management Integration Specialist

Job Title : ServiceNow Event Management Integration Specialist

Location : Durham, NC - 2 days remote, 3 days onsite

Duration : 6 months

Interview : Virtual with possible final round onsite!

Start : ASAP

Overview :

We are looking for a skilled ServiceNow professional to implement and configure Event Management integration with Microsoft System Center Operations Manager (SCOM). This role ensures seamless event ingestion, correlation, and alerting within the ServiceNow platform to improve incident response and operational visibility.

Key Responsibilities :

• Configure ServiceNow Event Management to receive and process alerts from SCOM.
• Set up MID Server and Event Connector for secure communication between SCOM and ServiceNow.
• Define and implement event rules, alert correlation, and deduplication logic.
• Map SCOM alerts to appropriate CI classes in the CMDB for accurate impact analysis.
• Create operational dashboards and event filters for real-time monitoring.
• Collaborate with infrastructure and monitoring teams to validate event flow and troubleshoot integration issues.
• Document integration steps, workflows, and best practices for ongoing support.

Required Skills :