Senior Hospitality Manager (Staffing Manager)(Contract)

Senior Hospitality Manager (Staffing Manager)

Responsible for planning, budgeting, scheduling, and managing local staff leading up to and during the event.

Where you'll work : Our headquarters is in Stamford, CT, but the location of this position can be flexible with priority given to candidates open to hybrid work (3 days a week in office) in one of our office locations - Stamford, CT, New York, NY, Charlotte, NC, Atlanta, GA, Chicago, IL, and Miami, FL. We will also consider a remote-based working arrangement for qualified candidates with East Coast working hours as a prerequisite.

When you'll work : Contract Dates : January to August 31st, 2026 Contract Type : W-2 Employment

The work you'll do : Octagon is looking for an experienced Staffing Manager to join a dynamic team, working with a global client with sponsorships of FIFA World Cup. This role is a unique opportunity to join our team. The candidate must have relevant experience in hospitality program for major events, managing staffing and local suppliers. On behalf of our client, you'll be responsible for planning, budgeting, scheduling and managing all local staff leading up to and during the event.

• Liaise with staffing vendors and suppliers to hire local staff for various hospitality functions, including welcome desk, transportation hosts, hospitality spaces hosts, etc. to ensure all roles are filled with qualified personnel.
• Oversee staff hiring, interviewing, and scheduling across 10+ cities at a time.
• Oversee the relationship with the staffing supplier, ensuring they meet contractual obligations, provide professional staff, and maintain high-quality service standards.
• Understand the staffing regulations for each state in the US and ensure we comply with the rules.
• Coordinate accreditation needs and submission according to FIFA guidelines, ensure the communication is clear and adhere to the timelines for local staff and other hospitality team members.
• Manage all staffing logistics for the hospitality program, ensuring that the staff is punctual, professional, and adequately trained to perform their duties at each event or venue.
• Develop, coordinate, and manage the creation of all training materials for staff, ensuring that materials are aligned with program goals and expectations.
• Collect all details and manage the distribution of staff uniforms, ensuring that staff receive the appropriate attire and that uniforms are in good condition.
• Ensure that all hired staff understand and adhere to the organization's standards, including dress codes, customer service expectations, and safety protocols.
• Review and approve staffing schedules and work assignments, ensuring the right number of staff are allocated to each event or task based on requirements.
• Monitor staff performance during events and programs, ensuring compliance with established protocols and maintaining high standards of guest experience.
• Ensure that shifts are correctly coordinated to meet the program's requirements and proactively resolve any scheduling conflicts or staff shortages.

Key Responsibilities Overall :

This could be your next right move if :

The Bigger Team You'll Join :

Recognized as one of the "Best Places to Work in Sports", Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group. We take pride in being Playmakers - finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent. We can put ourselves in the shoes of fans because we ARE fans - of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world. The world needs play more than ever. Are you a Playmaker?

Who We're Looking For :

L4 : This position pays an annualized rate of $82,000, and is not overtime-eligible.

Octagon is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.