Restoration Supervisor

Restoration Supervisor

SERVPRO of Pery Hall / White Marsh, and Sparrows Point, Essex, is hiring a Restoration Supervisor!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company's Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

Position Requirements

Skills / Physical Demands / Competencies

Each SERVPRO Franchise is Independently Owned and Operated.