Production Operations Support Engineer

A company is looking for a Production Operations Support Engineer (Remote).

Key Responsibilities

Provide L2 / L3 production support for the Direct Sales program, ensuring high availability and performance of integrated systems

Monitor and analyze logs and dashboards to proactively identify and resolve incidents

Collaborate with development and DevOps teams to implement long-term solutions for recurring production issues

Required Qualifications

Strong experience in production support or application operations in a multi-system enterprise environment

Hands-on experience in troubleshooting React Native (TypeScript) UIs and Spring Boot microservices

Familiarity with Azure Kubernetes Service (AKS) and containerized deployments

Proficiency with monitoring tools such as Dynatrace and Splunk

Ability to work in a fast-paced production environment with strong incident management skills