Director, Paid Media (User Acquisition) Job at Found in Jackson

Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors, Found is redefining how personalized weight care is delivered at scale.

The role : You will own paid media strategy and execution across all channels to profitably acquire qualified members at scale. You’ll forecast and manage multi‑million‑dollar budgets, lead in‑house channel managers and external agencies, partner tightly with Creative and Analytics, ensure regulatory‑safe advertising, and fluidly reallocate spend to hit LTV : CAC and CAC guardrails. You’ll be the P&L owner for paid media performance as we expand bundled offerings and microdosing within strict medical and platform policies.

What you’ll do : Own the paid growth plan end‑to‑end. Build quarterly / monthly / weekly spend and signup forecasts by channel, audience, and bundle; reconcile forecast vs. actuals with Finance and RevOps.

Hit efficiency & value targets. Manage to blended and channel CAC, contribution margin, and LTV : CAC (with an explicit bias toward higher‑ARPU segments and retention‑predictive sources).

Orchestrate omni‑channel acquisition. Lead Meta, Google (Search / YouTube), TikTok, Programmatic / CTV, Display / Discovery, Affiliate / Influencer, and emerging channels; ensure cross‑channel budget fluidity to where marginal CAC and LTV justify scale.

Lead agencies + build in‑house muscle. Set clear scopes, SLAs, and scorecards; hold partners to experimentation velocity, learning agendas, and unit‑economics outcomes.

Drive creative performance. Translate ICPs and JTBDs into briefs; run structured creative tests (hooks, offers, claims, formats), and partner with internal Creative to scale winners; ensure message / offer alignment to Found’s bundled pricing and care paths (cash vs. in‑network).

Measure what matters. Own channel attribution, incrementality testing (geo / cell, PSA / matched markets), MMM partners / approach, lift studies, and causal “how much did media move” analyses; partner with Data / Analytics on BI dashboards for CAC, Rx‑rate, ARPU, and retention‑leading indicators.

Allocate with precision. Rebalance spend daily / weekly across platforms, audiences, and campaigns based on marginal CAC, LTV signals, Rx‑rate, inventory changes, and auction dynamics. Optimize conversion with Product & Web. Coordinate landing page and funnel tests (assessment, PDPs, pricing clarity modules) to reduce friction around visit vs. medication coverage and improve conversion by cohort.

Safeguard compliance. Ensure creative / targeting adhere to platform policies (e.g., no personal‑attribute targeting for weight, 18+), medical / legal review, and clear compounding disclaimers (“not FDA‑approved”); avoid off‑label promotional claims; maintain fair‑balance in owned assets.

Build and lead the team. Recruit, coach, and develop channel managers and analysts; create an operating cadence (weekly business reviews, MBR / QBRs) with crisp narrative and actions.

What you’ll bring : 8–12+ years in paid media / growth for consumer subscriptions, marketplaces, or telehealth; 3+ years leading teams and agencies.

Proven ownership of $10M+ annual spend with demonstrable CAC and LTV : CAC improvements via reallocation, creative, and funnel work.

Deep channel expertise (Meta, Google, YouTube, TikTok, Programmatic / CTV); comfort with affiliate / influencer economics.

Advanced testing & measurement : geo experiments, lift studies, MMM / MTA trade‑offs; strong analytical chops (Excel / Sheets; SQL a plus).

Fluency in regulated‑category advertising (healthcare / pharma, Rx certification paths) and platform policy nuance; MLR collaboration experience.

High‑signal creative instincts paired with a disciplined learning agenda; ability to brief, critique, and scale creative that drives qualified demand.

Cross‑functional leadership : partnering with Finance, Product, Analytics, and Clinical / Legal to balance growth, quality, and safety.

How we’ll measure success : Blended and channel CAC within guardrails; LTV : CAC progress toward targets.

Segment mix shifts toward higher‑LTV cohorts and improved Rx‑rate / retention of acquired members.

Forecast accuracy (spend, signups, CAC), experimentation velocity, and depth of actionable insights.

Conversion lifts from paid‑landing and pricing‑clarity experiments.

Tools you know (or can learn fast) : Google Ads / SA360, Meta Ads Manager, TikTok Ads, DV360, MMPs (AppsFlyer / Adjust), GA4 / BigQuery, Looker / Tableau, MMM / Incrementality platforms, project tools (Asana / Jira), and creative analytics stacks.

Found is an Equal Opportunity Employer. We seek and celebrate diversity in its many forms. If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.

Voluntary Self-Identification of Disability : Form CC-305; this section is optional and will not affect hiring decisions. For more information, see the U.S. Department of Labor Office of Federal Contract Compliance Programs (OFCCP) website. We also provide the required voluntary self‑identification disclosures to comply with applicable laws and to support equal employment opportunity efforts.

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