Visitor Services Representative
The Field Museum is in search of a full-time Visitor Services Representative to join our team! The Visitor Services Department is responsible for providing world-class service to our visitors, generating revenue through ticket sales, and tracking museum attendance.
Duties and Responsibilities
- Provide excellent face-to-face customer service for Museum visitors, members, and donors
- Process ticket orders and membership sales (cash or credit card) using the Museum's ticketing software ACME and Raiser's Edge at the admission doors, Visitor Center, and special exhibits
- Facilitate the admission process by providing information to visitors as they wait in line
- Monitor and maintain the flow of guests into ticketed exhibitions
- Operate the call center in the Visitor Center, handle incoming calls, transfer calls when necessary, and log calls
- Maintain the lost and found operations and logging of items
- Maintain the vending machine service in providing and keeping accuracy of funds
- Operate 3D Film experience - sell tickets, assist guests on and off the experience, and assist with clean-up
- Break down and set up queues
- Handle accessibility related questions and tracking of sensory bags
- Handle grievance procedures
- Additional responsibilities as assigned
Qualifications
High School Diploma or equivalency requiredTwo to three years of proven customer service experience in a similar environment requiredMust be available weekends and holidays, 8 : 45am-5 : 15pmMust possess excellent communication skills when interacting with visitors and staff both in person and via telephoneFamiliarity with or ability to use Windows-based computer programsMust have previous cash-handling experience and strong math skillsMust be able to stand, sit, and move to different posts throughout a shiftThis position requires standing for long periods of time (2+ hours)Second language is a plus. First aid and / or CPR training a plusPay : $18.50 / hour
We encourage you to apply even if you don't meet every requirement.
Supervision Received : Receives general supervision from the Manager of Visitor Services.
Supervision Exercised : This position has no direct supervisory responsibilities.
Work Hours and Shift : 40 hours per week
Hybrid Eligibility : Not Eligible
Location : 1400 S DuSable Lake Shore Drive Chicago, IL 60605
Union Representation : This position is represented by Field Museum Workers' United, AFSCME Council 31, AFL-CIO.
The Field Museum is an equal-opportunity employer. We are committed to providing a workplace free from discrimination, embracing diversity, and fostering mutual respect. We value the unique perspectives each team member brings, which empowers our ability to innovate and overcome challenges.