Visitor Services Representative (Full-Time)

Visitor Services Representative

The Field Museum is in search of a full-time Visitor Services Representative to join our team! The Visitor Services Department is responsible for providing world-class service to our visitors, generating revenue through ticket sales, and tracking museum attendance.

Duties and Responsibilities

• Provide excellent face-to-face customer service for Museum visitors, members, and donors
• Process ticket orders and membership sales (cash or credit card) using the Museum's ticketing software ACME and Raiser's Edge at the admission doors, Visitor Center, and special exhibits
• Facilitate the admission process by providing information to visitors as they wait in line
• Monitor and maintain the flow of guests into ticketed exhibitions
• Operate the call center in the Visitor Center, handle incoming calls, transfer calls when necessary, and log calls
• Maintain the lost and found operations and logging of items
• Maintain the vending machine service in providing and keeping accuracy of funds
• Operate 3D Film experience - sell tickets, assist guests on and off the experience, and assist with clean-up
• Break down and set up queues
• Handle accessibility related questions and tracking of sensory bags
• Handle grievance procedures
• Additional responsibilities as assigned

Qualifications

Pay : $18.50 / hour

We encourage you to apply even if you don't meet every requirement.

Supervision Received : Receives general supervision from the Manager of Visitor Services.

Supervision Exercised : This position has no direct supervisory responsibilities.

Work Hours and Shift : 40 hours per week

Hybrid Eligibility : Not Eligible

Location : 1400 S DuSable Lake Shore Drive Chicago, IL 60605

Union Representation : This position is represented by Field Museum Workers' United, AFSCME Council 31, AFL-CIO.

The Field Museum is an equal-opportunity employer. We are committed to providing a workplace free from discrimination, embracing diversity, and fostering mutual respect. We value the unique perspectives each team member brings, which empowers our ability to innovate and overcome challenges.