Program Coordinator, Residential Energy Efficiency and Electrification

Program Coordinator, Residential Energy Efficiency And Electrification

Want to make a real difference in the worldand enjoy doing it? At Abode Energy Management (Abode), we care deeply about the work we do and the impact it has on our planet's future. We're a fast-growing energy efficiency program implementer in the Northeast, leading the way in electrification and heat pump adoption. Our team is fun, kind, passionate, and progressiveand we offer a competitive benefits package to match. That includes Medical, Dental, Vision, Life, and Disability Insurance, a matching 401 (k), and fully paid Parental Leave. We also believe you should be able to balance your work and personal life, so we offer generous paid time off (about 37 days a year!) and reasonable flexibility in when and where you work. If you're looking for meaningful work, caring coworkers, and a great company culture, come join us. You might never want to leave.

Summary / Objective

Abode currently implements decarbonization programs across MA, CT, and RI, supporting customers as they explore decarbonization solutions for their homes, assisting contractors to fully leverage program rebates for their customers, and collaborating with partners and clients to deliver innovative solutions to complex problems. The Program Coordinator (Coordinator) will work alongside a team to conduct field-based outreach campaigns to commercial customers and program contractors, assist the Associate Program Manager and Decarbonization Specialists with day-to-day projects, and support the team in resolving customer and contractor issues. This is a dynamic role that requires someone who enjoys managing multiple projects and priorities, while having the self-discipline to see projects to completion. The Coordinator will focus on both residential and commercial initiatives, with responsibilities evolving over time to support more technical delivery of program services.

This is a terrific opportunity for someone who wants to bring their strong communication, analytic and project management skills to help realize the climate impacts of electrification.

Responsibilities

Reporting to the Associate Program Manager and working closely with Abode's Residential and Commercial Decarbonization teams, this position will include some or all of the following responsibilities :

• Conduct outbound engagement to decarbonization contractors to build program capacity and improve contractor participation
• Calling and emailing contractors
• Scheduling onboarding and check-in meetings
• Actively manage and respond to email and phone inquiries related to program needs from customers and contractors
• Connect customers and contractors with the correct services
• Respond to and provide ongoing support for customer and contractor issues
• Maintain response service levels and document resolutions in Salesforce
• Collaborate with industry partners, including distributors, manufacturers and other stakeholders, to create and hold trainings, attend informational events, and offer general support as needed
• Identify engagement opportunities and organize participation
• Attend in-person events (one or more per week)
• Create and gain approval of contractor educational courses and oversee scheduling and implementation
• Maintain and update program databases and customer management systems
• Conduct regular reviews of contractor certifications and follow-up to obtain renewed documents
• Help update and maintain relevant databases and resources
• Support program staff through a variety of administrative tasks and document / material creation
• Collaborate with the program team and stakeholders daily
• Assist with the development of program materials and collateral
• Engage and collaborate with community-based organizations, trade schools, chambers of commerce, or other partners promoting decarbonization technologies
• Schedule check-in meetings and work to align focuses
• Maintain a database of engagement opportunities and organize participation
• Provide ongoing reports to internal and external stakeholders
• Track, summarize and analyze key performance indicators and other program data
• Attend client facing meetings
• Prepare invoices or other related reports
• Ensure that monthly reports are generated and distributed to the program team
• Help improve and evolve the program
• Adapt to ongoing evolutions of program needs
• Innovate with stakeholders to improve program delivery
• Continue to grow in technical and program knowledge

Qualifications

Strong candidates for this position will bring most, if not all, of the following skills and experience :

Compensation And Benefits

This is a full-time, exempt position with total compensation targeted between $60K and $70K, depending on relevant skills and experience. The Program Coordinator will work most of the time out of their own home, with some travel as needed to work with other staff in Abode's Concord office and / or to attend events or meetings. Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~37 paid days off, or ~15% of all weekdays).

To Apply

To apply, please visit

www.abodeenergy.com / careers

to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you!

Abode is focused on broadening opportunities for individuals from demographic groups that are historically underrepresented in the energy sector. We are committed to building an inclusive workplace culture where talented people of widely diverse backgrounds thrive. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status or disability.