Technical Account Manager

Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The Worlds First Civilian Cybersecurity Force Fenix24 delivers cybersecurity services through its four battalions : Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data assets and infrastructure. Under its Securitas Summa program Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack offering a combination of managed data and infrastructure protection real-time threat intelligence and ongoing hardening and breach resistance.

About This Position

A Technical Account Manager is responsible for providing technical support and building strong relationships with clients. The Technical Account Manager ensures the successful implementation and ongoing support of our products and services.

This position will involve monthly or quarterly travel and a requirement to be on-site with the customer in the US Northwest (NY / CT / MA area).

Key Responsibilities

• Serve as the primary point of contact for our clients building strong relationships and providing exceptional customer service.
• Understand clients technical needs and requirements and effectively communicate them to internal teams.
• Collaborate with cross-functional teams to ensure successful implementation and onboarding of clients.
• Proactively identify and resolve any technical issues or challenges faced by clients.
• Conduct regular check-ins with clients to assess their satisfaction and identify opportunities for improvement.
• Stay up to date with industry trends and advancements to provide valuable insights and recommendations to clients.
• Ensure that tickets are resolved professionally and in a manner consistent with the contract
• Ability to plan coordinate and manage multiple activities simultaneously
• Track analyze and report performance metrics on account management.
• Collaborate with sales teams to identify upsell and cross-sell opportunities.

Qualifications Requirements & Preferred Skills

Core Values & Competencies

Why work for us

We offer a dynamic innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it including :

Join the worlds first Civilian Cybersecurity Force and take your career to the next level!

Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full-Time

Experience : years

Vacancy : 1