Home Health Community Liaison

Position Summary :

As a Community Liaison, you will be responsible for business development and educating patients, families, and key constituents (e.g., physicians, case managers, and discharge planners) at our referral partners, including hospitals, SNFs, ALFs, and physician offices. You will ensure continuity of care, smooth interactions, and excellent communication.

Essential Duties and Responsibilities

• Establish and maintain productive relationships with case managers, discharge planners, and other relevant professionals in hospitals, home health agencies, nursing homes, long-term care facilities, assisted living facilities, and private practice physicians.
• Execute effective sales calls and meetings that identify and meet the needs of referral partners, including pre-and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting them to admissions.
• Educate the medical community on home health care and our services using sales calls and literature.
• Achieve weekly, monthly, and personal production goals by developing both existing and prospective referral sources.
• Maintained accurate records, participated in weekly meetings, managed paperwork (485 / F2F) delivery or pick-up, and ensured timely cell phone and email correspondence.
• Participate in interdisciplinary team meetings and regular marketing meetings.
• Assist Intake Coordinator with care coordination and timely admission of home health patients.
• Ensure referral source expectations and patient / family needs are met.
• Identify and resolve issues or dissatisfaction from referral sources or patients / families.
• Comply with all organizational policies and procedures.
• Other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Skills & Competencies

Physical Requirements