Job Description
Job Description
The Account Manager is responsible for guiding New Product Development (NPD) projects through the process of transforming customer needs and requirements into thermoforming packaging solutions. The Account Manager communicates and collaborates with internal task owners across various functions to ensure the timely launch of commercialized finished goods.
Essential Accountabilities
- Serve as communication liaison between Placon NPD and external / internal customers for all assigned
Acknowledge first orders and send launch notifications to the NPD
Respond to general customer inquiries (i.e. development status, shipping information, ).Meet with customers as needed (including occasional travel with Sales personnel).Gather, send and invoiceMaintain effective communication regarding project status, requirements, changes, etc., with the customer as requested by Sales Address all customer questions and concerns in a timely manner and provide accurate information. Inform Sales personnel of any critical customer issues.Coordinate and maintain all necessary project information for production launches and process change requests and effectively communicate with all departments as needed.Coordinate quality (PPAP, ) requirements with all departments to ensure deadlines are met.Utilize appropriate project management tools to respond to customers'Project scope & goal definition
Identify resource requirementsDocument milestones & schedulesFacilitate team meetings & record keepingFollow-up on action itemsProvide accurate information to other departments regarding customer requirements and supply goods in a timely manner.Attend / participate in customer visits asKeep fellow Account Managers informed regarding assigned jobs that may affect theirManage New Product DevelopmentManage project stages to meet timeline
Communicate with designers to track projects with high probability to launch intoInitiate ECOs on parts andSet up new customers in theReview status of projects on a weekly basis and notify key players asAttend regular meetings with Engineering, Operations, and Customer Service teams to discuss the status of current and upcoming projects. Participate in Design Reviews as needed.Submit purchase requisitions, where applicable, for NPD items not covered by Perform task responsibilities within New Product Development in collaboration with Customer Experience.Customer Orders - Account Manager (1st Order); Customer Experience (Subsequent Orders)
Cross Reference Numbers (notified by Customer Experience)Shipping Information – Account Manager (Initial Shipment); Customer Experience (Subsequent Shipments). Manage all aspects of Purchased Finished Goods.Obtain quotes and approvals for print plates on Tyvek lidding, cartons, and
Set up projects - specifications in Oracle and obtain accountFile approved drawings, graphics, andCommunicate details between purchasing and sales to obtain quotes fromContinually search for and recommend new and better ways for the department to operate and service allLead and execute special projects as assigned byPerform all other duties asMinimum qualifications
A Bachelor's degree in Business, Engineering or related field and some project management, customer service and / or
manufacturing experience; or Associate's degree with five years related experience.
Other Knowledge, Skills and Abilities
Outstanding organization / prioritization skillsExcellent verbal and written communication skillsAbility to successfully handle multiple priorities and meet tight deadlinesExcellent interpersonal skills – ability to work positively with variety of personalitiesExcellent recordkeeping skills – ability to maintain accurate and thorough records on PC and paper filesGood PC skills – Microsoft Office preferredOutstanding customer service skillsBasic understanding of product drawings and blueprintsPositive attitudeAbility to work in a fast-paced environmentPosition Requirements
Work Environment Conditions :
Inside (office) – ability to sit for 8 hours per day
Equipment / Tools Used :
Computer, phone, copy machine, Oracle, MS Office software
Physical Requirements :
Normal Office
Mental Requirements :
Reading, Writing, Calculating Interpersonal Skills Reasoning / Analysis
Works with Minimal Supervision
Ability to manage multiple projects and priorities
Travel Frequency (in addition to seminars or related training) :
10% of the time
This job description reflects the current assignment of essential accountabilities and is not meant to be all-inclusive. Duties and responsibilities may be assigned or reassigned to this job at any time and may be modified to reasonably accommodate an individual with a disability or for other reasons.
