Senior Product Manager, Member Experience

Senior Product Manager, Member Experience

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person's metabolism drawing on thousands of data points from CGMs, smartwatches, and meal logs that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Our team at Twin Health is passionate, talented, and united by a shared purpose : to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including : Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights' Digital Health 150, and named one of Newsweek's Top Most Loved Workplace.

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

Own the strategy and execution for Twin's next generation of member-facing experiences. Deliver agents and in-app journeys that set up each member's plan (aligned care-plan goals, flexible daily plan) and surface holistic insights that drive measurable outcomes. You'll set the roadmap, ship fast, run bold experiments, and scale what works across app, chat, voice, and proactive surfaces.

Responsibilities

• Set the strategy and roadmap : Define and socialize a multi-quarter plan across the daily plan, the member journey, and the care circle; tie to activation, retention, and outcome targets.
• Build and ship core journeys : Deliver consumer-grade experiences across app, chat, and voice
• Specify with clarity : Write precise UX briefs / PRDs and acceptance criteria; partner with Design, Engineering, and QA to move idea ? experiment ? launch.
• Know the member : Lead discovery (interviews, usability tests, diary studies); synthesize insights into decisions and narrative updates.
• Lead the narrative : Tell the storywhy this, why now, what movedand translate insights into the next bets.
• Other duties as assigned

Qualifications

Compensation and Benefits

The compensation range for this position is $170,000-$190,000 annually.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin.