Transit Operations Supervisor

The Position

Although there is a salary range for this position, the candidate hired into this position will be hired at the bottom of the salary range.

This recruitment will be used to establish an open competitive and promotional eligibility list that may be used to fill this vacancy and vacancies occurring in this classification for a minimum period of six (6) months. All communication with applicants will be via email. Applicants must provide a current and valid email address when applying.

Second line supervisor of quality assurance, transit sales, monitor, ambassador, and / or other transit operations staff. Ensures efficient and effective services of transit operations staff through first line supervisors.

FLSA Status : Exempt

Working Conditions : May work shifts on days, evenings, weekends, and holidays.

Requirements

Education and Work Experience : Equivalent to a Bachelor's Degree in Business or Public Administration, and four (4) years of fixed route transit operations or related experience, two (2) years of which were in a supervisory role, preferably within the last twenty-four (24) months. Licensing and Certification : Must possess and maintain a valid Class C driver's license at time of application. Background Investigation : Employment with the Regional Transportation Commission in this position is contingent upon the results of a comprehensive education / experience background investigation as well as criminal history, social security trace, personal credit history, and driving history records check.

Required Forms :

1. RTC Application On-Line Profile : Follow all the instructions on the application to include any education and experience that would qualify you for this position.

Only the most-qualified candidates will be invited to participate in the examination process. Candidates should ensure they highlight any of the following professional experience they possess on their applications / resumes :

Ability to supervise, coordinate, and assign transit operations staff

Ability to monitor, research, and respond to fixed route and micro transit operational impacts

Demonstrated experience overseeing transit operations and providing resolutions for escalated customer concerns

Ability to provide customer service for a variety of transit fixed route and micro transit operations

Ability to manage and analyze transit / transportation operations data

Physical Demands

Physical ability to perform duties in a typical office environment; stamina to stand and walk for extended periods of time; strength to lift and maneuver materials and equipment weighing up to 25 pounds with proper equipment; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Example Of Duties

Supervises, directs, assists, plans, organizes, assigns and coordinates work of assigned transit operations staff, including sales, quality assurance, and ambassador staff. Assists with the administration of fixed route service provider contracts and monitors service quality to ensure contractor compliance with contract provisions. Monitors the planning of transit monitor trips and that related documentation is completed as required; audits accuracy of information and forwards to appropriate parties. Ensures timely and accurate compilation and reporting of data from lists and logs; reviews data and activity reports; briefs subordinate supervisors on issues, programs and activities. Audits financial reporting received from subordinate supervisors to include : sales revenue, payroll and timekeeping, and inventory and audit of cash revenue. Coordinates and schedules activities to ensure efficient and effective service; reviews and ensures that purchases are made in accordance with applicable laws, codes, policies and procedures. Oversees safety responsibilities for areas assigned and ensures that direct reports are trained on safety procedures, fully compliant with procedures, and held accountable for breaches in safety and security protocol. Administers the planning and oversight of the assessment of liquidated damages; determines assessment to service provider(s); and prepares documentation to assess violations. Coordinates and oversees fixed route special services and events. Composes correspondence to service providers directing corrective action that results in improved service quality that meets performance standards. Ensures efficient, effective and timely service in sales of transit passes to the public. Analyzes, investigates, and responds to issues and concerns; handles more complex and sensitive customer complaints; counsels assigned supervisors on customer service issues and techniques. Manages multiple projects / deliverables with short targeted completion dates. Operates a variety of office equipment, to include computers and associated software. Trains, assigns and evaluates the performance of assigned supervisors; ensures proper and timely in-service training of RTC staff on policies and procedures related to operations. Represents the RTC at meetings and events. Manages special projects as assigned. Other duties as assigned.