User Experience Manager

Real people. Real service.

At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a User Experience (UX) Manager to join our Customer Experience Team. This individual will report into our Director of Customer Experience and mentor a team of designers while contributing hands-on to create seamless and intuitive digital interactions. If you're interested in& delivering best-in-class customer-centric experience that builds trust, strengthens brand loyalty, and creates meaningful connections at every touchpoint, we'd love to hear from you!

This& remote position is open to individuals who live in, or are open to relocating to, the following states : Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you're also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type : Full-Time, Exempt

Location : Remote &

Schedule : Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. with time zone flexibility &

Base Salary : $125,000 – $155,000 per year

Responsibilities : &

• Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, and continuous improvement.
• Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for customer-centered e-commerce experiences.
• Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization.
• Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes.
• Balance strategic leadership with occasional hands-on design contribution to guide critical initiatives.
• Advocate for the customer at every stage, ensuring accessibility, usability, and design consistency.
• Communicate design strategies and outcomes effectively to stakeholders at all levels, influencing business and product decisions.&

Requirements : &

Why work with us :

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options

Check us out and learn more at : https : / / www.supplyhouse.com / our-company !

Additional Details : &