C3 Presents - Digital Guest Experience Associate Manager

Digital Guest Services Associate Manager

The Digital Guest Services Associate Manager is the first point of contact for patrons engaging with C3 Presents' North American festivals and events through digital channels. This role ensures every guest interaction reflects professionalism, empathy, and brand voice while maintaining accurate, accessible information across the Zendesk Help Center.

In addition to managing daily customer correspondence, this position collaborates with internal departments (Marketing, Operations, Legal, and Event Staff) to source, validate, and publish approved messaging, policies, and procedures. The Associate Manager plays a critical role in shaping the digital customer journey and ensuring that festival guests feel supported, informed, and valued.

Guest Communications

• Serve as the primary digital point of contact for patrons via Zendesk, ensuring responses are clear, empathetic, and aligned with C3 brand standards
• Manage guest correspondence through dedicated Guest Services email accounts and Zendesk workflows
• Handle communications with contest winners and other promotional initiatives in partnership with Marketing
• Collaborate with marketing and social leads to ensure consumer support during key marketing milestones are represented across social platforms

Knowledge Base & Messaging

Onsite Support

Information Systems & Reporting

Other

What This Person Will Bring

C3 Core Competencies

Benefits & Perks

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits :

Health : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

Yourself : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

Wealth : 401(k) program with company match, stock reimbursement program

Family : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

Career : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

Others : Volunteer time off, crowdfunding match

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.