Service Writer

Job Type

Full-time

Description

Performance Toyota Fairfield

is looking for an experienced Service Writer with at least three years of experience in the field. Our ideal candidate will excel in providing personalized and exceptional assistance for various light maintenance and repair service recommendations.

$55,000.00 to $75,000.00 Annually (Experience Based)

40 Hour Work Week M-F (Alternating Saturdays with Extra Day Off)

Hours of Work 7 : 00 AM - 5 : 00 PM

Bilingual Is a Plus

Performance Toyota Fairfield provides an exceptional automotive service experience. We take great pride in our commitment to quality and customer satisfaction, which has earned us the

Toyota Service Excellence Award

for Three Consecutive Years and the

Prestigious Presidents Award

Fifteen Times ! Our team of skilled service technicians has extensive knowledge and expertise, ensuring that every service is performed with precision and care for each customer and every vehicle, every day.

What We Offer :

Comprehensive benefits package : Medical, Dental, Vision, Life, Short- and Long-Term Disability, Paid Time off, and Retirement Plans with Generous Company Match!

Competitive compensation based on experience

Bonus giveaway outings every 3 months!

Generous employee discounts on vehicles, parts, and services

Toolbox provided

The Service Shop is climate-controlled

Well-lit and clutter free workplace

Work uniforms are provided

BRAND NEW fully equipped Technician break room

If you seek an official "Master Certification," ask about our Technician Tuition Assistance Program!

Requirements

Responsibilities :

Maintain your Customer Satisfaction Scores at or above the district goal

Receiving in customers and their automobiles in the most effective and timely manner

Constant communication with your service technicians

Calling customers with diagnostic results and recommendations from your technicians

Selling the recommendations from your technicians

Communicate authorized recommendations to your technicians with a "promise time" for completion of work

Prompt call to customers when vehicle is washed and ready

Notify your customer if there are any delays to the "promise time" and why; before the "promised time" for pick up

Close all repair orders and review with customers as they pick up their automobiles

Qualifications :

3+ years of Service (Writer) experience preferred

High school diploma / GED preferred

Competent level of computer literacy

Substantial time management technique

General understanding of automotive maintenance

Maintain an energetic, positive, and respectful attitude with everyone

Valid driver's license with a driving record that allows you to drive customers and company vehicles.

Performance Toyota Fairfield is a drug-free workplace

Thanks for considering a career at

Performance Toyota Fairfield!

We're looking for friendly, enthusiastic team players who are passionate about delivering Excellent Service Department Experiences . Consider this an invitation. Let's succeed together!