Client Care Coordinator

Job Description

Job Description

Join the Leader in Brain and Mental Health

At Amen Clinics Inc. / Mindworks Innovations Inc. our vision is bold : to be known as the best brain and mental health company in the world. Every member of our team plays a vital role in making that vision a reality—delivering exceptional care, advancing innovation, and changing lives every day.

About Mindworks Innovations, Inc. & Amen Clinics, Inc. :

At Amen Clinics, Inc. / Mindworks Innovations Inc., we’re proud to be an Employee Stock Ownership Plan (ESOP) company. That means every employee is also an owner, sharing in the success and growth of the organization. As part of our team, you won’t just be contributing to our mission — you’ll be building long-term value for yourself and your future. Ownership isn’t just a benefit here; it’s a mindset we bring to everything we do.

Amen Clinics are outpatient health care clinics that have been providing mental wellness strategies to patients of all ages since 1989. We offer patient-first experiences and customized solutions to an array of behavioral and psychiatric conditions. Amen Clinics employs an array of healthcare professionals across our nationwide locations, including : psychiatrists, integrative physicians, nutritionists, therapists, and wellness coaches. These practitioners have diverse educational backgrounds and specialties and are skilled at treating patients in the least harmful, most effective means possible. We use all the tools available to us to help make brain health happen. We believe that a better brain always leads to a better life and that achieving our mission will help to prevent and alleviate suffering, not only for individuals, but also for generations of individuals.

Job Description and Purpose :

Mindworks Innovations, Inc. and Dr. Amen have a wide market presence which includes podcasts, television appearances, books, articles, blogs, advertising, and referrals from other medical professionals. This generates a large amount of inbound phone calls from potential patients with mental health conditions. They seek to learn more about us and the benefit of our services before booking an appointment.

The Client Care Coordinator handles these inbound phone calls. They listen to the caller, gain an understanding of their situation, and determine if Mindworks Innovations, Inc. is an

appropriate fit. The Client Care Coordinator then answers questions, alleviates concerns, and recommends the most appropriate services. If the caller or their loved one is a good fit for our methods, they also schedule an appointment for them.

We are looking for individuals eager to make a difference, ready to learn, and open to coaching to help them reach their potential, meeting or exceeding revenue goals.

Training includes applicable terminology, a general understanding of psychiatry practices and brain structure, along with how to navigate our electronic health record and phone systems, and telephone consultative sales best-practices.

Essential Duties and Responsibilities :

• Speak with prospective patients and / or their loved ones via inbound or outbound calls.
• Active listening, being fully present in each conversation, striving to understand the caller’s needs, when needed, able to draw out additional information in a kind and courteous manner
• Possess the emotional resilience to maintain composure when callers provide information regarding their own or others' brain health journey
• Describe the difference between traditional psychiatry and Amen Clinic’s, providing information on the value of services leading to successful appointment scheduling
• Achieves an appropriate level of productivity and accuracy (CRM / EHR / Telecom) based on department goals and standards.

Knowledge and Skills and abilities :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions :

Work Environment :

The work environment described here is representative of those encountered by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.