Client Success Manager

The TL;DR version: Are you a self-starter who enjoys motivating teams to develop communications strategies that deliver real results? If so, we’d love to hear from you.

Typically, we look for client success managers with 4+ years of experience at other agencies or within a communications discipline at forward-thinking, fast-paced organizations. At Geben, every day is different, and you get to work with some of the best innovators in the industry (who also know how to have fun!).

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WORK WITH US

Here’s why you’ll love working at Geben Communication:

Think you’ve got what it takes to help us exceed client expectations?

• Geben Loves Families – 10 weeks paid leave, birth or adoption, mom or dad

• #GiveMoreGrowMore - 30 hours of paid volunteer time

• Flexible work schedule, sick time and vacation days

• Inspacation – a required week-long sabbatical to rest and recharge

• Top Boutique PR Firm in Central Ohio (Columbus CEO)

• Top 10 Agency for Startups (Agency Post)

• Media Relations Agency of the Year (Ragan Communications)

POSITION OVERVIEW

The Full Story.

Already Columbus’ top independent PR firm, Geben Communication, has ambitious growth goals. To help us build a smart, effective communications strategy for a mix of clients, we’re seeking a Client Success Manager to partner closely with our clients and account teams.

This role is the quarterback of a team and the face of Geben … nurturing relationships, developing communication strategies, and overseeing implementation sums up a day in the life, but every day is different. The perfect candidate is deadline-driven, results-oriented, and has a knack for business.

Geben works with a range of B2B and B2C clients, from startups and emerging brands to Fortune 200 companies … and everything in between. We have a special affinity for mission-driven nonprofits and foundations, as well as for-profit brands that share our commitment to Do Well By Doing Good. We accelerate clients’ growth through smarter communication, specializing in public relations, social media, digital marketing, and data analytics/insights.

Responsibilities of the Role

● Partner with Geben’s Communication Strategy and Innovation + Growth departments to develop communication strategies that capitalize on the right message with the right audience at the right time.

● Build strong, lasting relationships with clients by identifying opportunities to surprise and delight them, lead creative brainstorming efforts, and connect them with new people and opportunities.

● Act as the liaison between cross-functional internal teams ensuring that client needs are understood and satisfied.

● Take ownership of delivery the highest possible quality of service and work by ensuring deliverables and results are produced on-time, are accurate, visually appealing, and clear and succinct.

● Oversee and collaborate on monthly Geben Impact Reports – short, data-driven recap reports that deliver insights and recommendations for fine-tuning strategy moving forward.

● Leverage these trends to create touch points with clients that set the stage for organic growth.

● Craft compelling content for media pitches, bylines, ghostwritten articles, email and social campaigns, press releases, video scripts, messaging, and more.

● Personify Geben’s House Rules and inspire others on the team to do the same. Always lead by example.

● Support an environment of people and teams that value collaboration, teamwork, and exceeding client expectations.

Requirements of the position:

● Minimum 5 years experience at other agencies or within a communications discipline at forward-thinking, fast-paced organizations

● A degree in journalism, marketing, communications or equivalent experience

● Deep understanding of public relations and communications industry and strategy

● Agency experience, a plus

● Growth mindset

Why Geben?

● Driven by purpose. We actively ‘Give More. Grow More.’ A core part of our mission is providing opportunities to our team members to make a difference.

● Spark change. We create social impact by partnering and connecting in our local communities across the country.

● Curious to our core. We approach every challenge with an eye for insights that will accelerate growth and impact. We are flexible, mindful, generous, and dynamic leaders.

● Do well by doing good. We believe that by giving back – through volunteering time, providing pro bono services, or making financial contributions – we’ll be rewarded in multiple ways.

o Time can be given to organizations that align with Geben’s values:

▪ Women-, children- and family-focused orgs

▪ Neighborhood/community development

▪ Organizations that advocate for social change and more equitable communities

▪ Programs that promote the health/education/safety of youth

▪ Programs to support under-represented entrepreneurs and/or communities

● Benefits

o Insurance: medical, dental, and vision with generous company contributions; company-sponsored short-term disability and life insurance. Plus pet insurance for your furry friends!

o Financial: 401k participation on day one, competitive pay, company-wide rewards and bonuses

o Generous time off/leave: paid family leave, caregiver leave, unlimited PTO, flexible hours/work away options

o Work/life balance: self-care perks, home office set-up perks, Design Your Day stipend

o Career-growth: annual professional development budget, in-house leadership development, diversity, equity, and inclusion programs

* Data shows that women sometimes pass on job opportunities because they don’t feel like they meet all the qualifications listed. Keep in mind, these descriptions are general overviews, not a mandatory comprehensive list. If you believe you have the skills and drive to help Geben grow, we want to hear from you!

APPLY

Are you ready to join us?