Customer Service Representative

Job Title

Compliant with various computer programs / systems : Oracle, EDI, Excel, Outlook, Order Loader e.g. More4Apps

Order entry : Process all the customer's POs - standard, promotional, direct ship, International, and / or EDI / More4Apps Orders. Send Customer sales order acknowledgement.

Customer Support : Open order and / or backorder reports, maintain customers account information, maintain department logs and perform weekly / monthly cross checks.

Release orders and print shipping instructions for warehouse, work out any shipment issues / delays (e.g. short stock), and suggest Kaizen opportunities in the department where possible to management.

Other duties as assigned.