Senior Customer Solutions Engineer

A company is looking for a Senior Customer Solutions Engineer.

Key Responsibilities

Become an expert on the company's platform and the Monitoring space

Assist customers throughout the technical evaluation and implementation process

Collaborate with customers and internal teams to improve product offerings and documentation

Required Qualifications

Strong technical skills in reading, writing, and debugging code (Javascript / Node.js preferred)

Experience in a Solutions Engineering role, ideally in a dev-tools SaaS environment

Ability to work autonomously in a remote-first environment

Exceptional empathy and curiosity towards customer success

Based in the US : ET, CT, or MT