Contact Center Customer Experience Specialist - PrePaid

Customer Service Representative

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Pay - $20 / hourly

We are hiring for the January Class!

Training starts January 12th, 2026

Shifts :

We are currently offering schedules with varying start times between 9 : 30am - 1pm CT.

Shift Incentive :

Employees scheduled to work a standard full-time shift that begins after 12 : 30 PM (local time) are eligible for a 10% pay incentive

Basic Qualifications

High school diploma or equivalent

Typically, at least 18 months of customer service or related experience

Preferred Skills / Experience

Effective problem-solving and negotiation skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Proven time management skills and ability to multitask

Experience interacting positively with unsatisfied customers

Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

This is a remote position open to candidates residing in the following cities only :

Cincinnati, OH

Milwaukee, WI

Fargo, ND

Knoxville, TN

Twin Cities, MN

St. Louis, MO

Owensboro, KY

Atlanta, GA

Charlotte, NC

Oshkosh, WI

Dallas, TX

Phoenix / Tempe, AZ

Portland, OR

Please note : Applicants must live within 50-mile radius of the hub. Living within driving distance supports future employment opportunities and can also provide alternate working arrangements in case of technology constraints.

Benefits :

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range : $20.00 - $20.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws.