Customer Support Specialist

StaffmarkGeneseo, NY, United States

7 hours ago

Job type

Full-time

Job description

Staffmark is seeking a Customer Support Specialist to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.

Pay : $17.20 / hour

Schedule : Training :

Monday - Thursday : 8 : 00 AM - 5 : 00 PM
Friday : 8 : 00 AM - 4 : 30 PM

Post-Training (Flexible Schedule) :

Monday - Thursday : 8 : 00 AM - 9 : 00 PM

Friday : 8 : 00 AM - 7 : 00 PM

Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.

Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.

Responsibilities :

Contact debtors regarding delinquent accounts and payment options

Make inbound and outbound collection calls

Skip-trace to locate debtor contact and employment information

Negotiate payments, arrangements, or escalate complex cases

Document all interactions and follow scripts verbatim

Perform data verification for special cases (e.g., disability, bankruptcy, etc.)

Comply with federal / state regulations and internal policies

Other duties as assigned based on the line of business

Qualifications :

High school diploma or GED required

Minimum 1 year of collections experience

Strong reading, typing, and communication skills

Familiarity with modern office procedures and computer systems

Excellent attention to detail and organizational abilities

Ability to follow procedures and work independently

Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.

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Customer Support Specialist • Geneseo, NY, United States

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