Dental Patient Support Representative

Job Description

Job Description

Description : KEY ACCOUNTABILITIES

Essential Duties and Responsibilities

Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.

• Returning patient, provider, and third part calls in a timely manner.
• Scheduling appointments in accordance with AMH guidelines.
• Checking patients in and out, which includes collecting, entering, and verifying patient demographic information.
• Scanning and organizing patient paperwork.
• Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP.
• Assessing charges, including past due balances and collection of fees.
• Participating in internal or external educational opportunities relevant to the role.

Requirements :

PERFORMANCE REQUIREMENTS

KNOWLEDGE & SKILLS

EDUCATION / EXPERIENCE

REQUIRED QUALIFICATIONS