Leasing Consultant (Parkville)

Position Summary

Assists in general administration and all related functions for the property. Responsible for conducting rental inquiries. Acts as a liaison between manager and maintenance department by coordinating resident requested service. Answers phone, greets visitors and channels inquiries to appropriate staff members.Must have working knowledge of personnel, accounting, leasing, maintenance, computers, marketing and resident retention policies and procedures.

Responsibilities include the following. Other duties may be assigned.

• Answers phone, greets visitors with a smile, schedules appointments, and directs inquiries to appropriate staff member
• Introduce yourself and other team members in the immediate area
• Completes survey / welcome card for each prospect
• Conducts rental inquiries and tours of property
• Follows up with prospect : thank you cards, phone calls, and any other requested or needed information
• Enters application and lease into computer system
• Follows up with residents regarding quality and promptness of service with either a phone call or written questionnaire. Relays feedback to Property Manager
• Receives service request from residents and records in appropriate record book
• Responds to internet inquiries promptly
• Helps with monthly newsletter by writing and typing articles
• Prepare and maintain resident files
• Records traffic and rental activity promptly and accurately
• Participates in resident activities, open houses and other events to promote community
• Makes coffee, bakes cookies, and other refreshments for residents and prospects
• Puts balloons, promotional signs, etc. on property
• Completes and updates move-in, move-out and rental packets
• Performs general administrative duties such as logging rent, filing, typing, mailing, ordering supplies, and resident termination calls
• Performs monthly market surveys and shops competition
• Follows Fair Housing regulations
• Required to work weekends
• Completes all necessary paperwork efficiently and timely to process application
• Process applications within 48 hours, obtain property manager approval, and notify applicants of results
• Prepare lease packages
• Complete move in package, test keys and inspect apartments prior to move in
• Conduct new resident orientation
• Participate in revenue collections
• Implement and participate in social functions and resident appreciation days
• Participate in community outreach activities
• Performs all other duties as requested by the Property Manager
• Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing in leasing office
• Achieve 85% or higher on all shops.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. It is important to be able to handle multiple tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Training / Experience

Supervision Received

Benefits

We are proud to be an EOE, and we maintain a drug-free workplace