Mortgage Systems Administrator

Job Description

Job Description

Summary / Objective :

The Mortgage Systems Administrator is the primary point of accountability for the mortgage loan origination system (Encompass) and related platforms. This role ensures system integrity, compliance, and optimal performance by managing configurations, workflows, and automation. The Administrator drives efficiency through technical solutions, supports strategic business objectives, and collaborates with internal teams and vendors for escalated issues.

This position directly impacts member experience and organizational success by ensuring mortgage systems operate securely and efficiently.

Duties / Responsibilities :

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

System Ownership & Administration

• Serve as the primary administrator for Encompass, including configuration, business rules, workflows, and user permissions.
• Serve as the primary administrator for Mortgage Services SDP, including configuration, workflows, user permissions and daily ticket management.
• Co-manage Optimal Blue pricing engine integration.
• Oversee system updates, patches, and testing for mortgage platforms.
• Maintain system uptime and performance standards, ensuring compliance with regulatory requirements and internal SLAs.

Innovation & Process Improvement

Process Automation & Optimization

Data Integrity & Reporting

Project & Risk Management

Proactive Partnership

Work environment

On-site, office

Competencies

Required education and experience

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.