AUDIO VISUAL TECHNICIAN Job at Flik Hospitality Group in Boston

Overview

Join to apply for the AUDIO VISUAL TECHNICIAN role at Flik Hospitality Group .

Salary : $25- $26 / hour

Job Summary

Support responsibilities will include all technologies, systems, and applications used by associates in the offices and in the field. An experienced technician will handle support primarily via telephone but may also handle support requests submitted via email, web, and chat.

• Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems.
• Provide initial LAN, computer hardware, Windows, Microsoft Office and remote communication support.
• Handle setup, configuration, and support of desktops, laptops, smartphones & tablet technologies.
• Ensure timely installation / upgrade of hardware covering Dell, Lenovo, HP desktops & laptops.
• Provide end user support for multiple Compass Group field applications and IT business tools.
• Troubleshoot and resolve application technical issues and provide minimal application training.
• Work with developers, IT department, and business team members to identify process and / or application improvements.
• Participate in system and unit testing to ensure functionality, accuracy, and quality of application.
• Assist in producing high quality procedural, operations, and application documentation.
• Coordinate physical setup and configuration of PCs, printers and other peripherals.
• Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
• Ensure compliance with support procedures related to timing, reporting and follow through.
• Work with 2nd level Systems & Technology Group support teams to ensure that incidents are escalated properly and completed.
• Assist with associate relocations to new offices / cubicles.
• Assist with small-scale department projects involving rollouts, deployments, and upgrades.

Preferred Qualifications

Apply and Benefits

Apply to Flik today. Flik is a member of Compass Group USA. Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Employers will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace.

Req ID : 1463682

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