Collections Manager, Full Time

Job Description

Job Description

Job Objective :

Under the direct supervision of the AVP of Revenue Cycle, or designee, the Business Office Collection Manager assists in the day-to-day centralized business office (CBO) operations related to insurance follow-up, cash and adjustment posting, customer service, billing and vendor management.

Essential Duties :

• Assist with job training for new employees
• Provides direction and support to department staff to answer and resolve problems relating to patient accounts
• Strategically create collector ATBs at least monthly to ensure cash consistently flows in without disruption
• Reviews and ensures that assigned work is completed accurately and timely
• Assist with special projects as assigned
• Helps in the development of procedures and job duties
• Handles difficult or complex questions and phone calls from customers
• Communicates backlogs, problems, and / or payor issues to leadership
• Interprets difficult contract language to maximize reimbursement
• Assists leadership with potential employee interviews
• Conduct employee performance reviews
• Works with all departments of the hospital, as needed
• Works with payors to ensure short pays and disputed claims are reimbursed timely and accurately
• Makes appropriate write off decisions per department guidelines
• Assures that any billing changes or follow up procedures are relayed to staff
• Monitor and report daily work for employees
• Prepares and sends collector productivity reports to leadership
• Approve and manage employee time off requests
• Approve timecards in the payroll system
• Other duties as assigned, within skillsets and abilities

Skills and Abilities :

Experience :

Education :