Front Desk Clerk

Job Description

Centrally located in the middle of the Cape, Dennis Port, MA is the ideal place to work with easy access to major roads and highways.   Take full advantage of the central location and breathtaking beauty of Nantucket Sound. With over 121 nicely-appointed rooms situated next to 400 feet of private beach, it's a great place to experience all that Cape Cod has to offer. Room types include a cozy studio, 1-bedroom standard or Presidential suite, or a 2-bedroom suite with one or two full baths. All units feature fireplaces, while many of the suites offer sweeping views of Nantucket Sound. Almost all suites feature balconies / porches and refrigerators.

As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success.

What will it be like to be a Team Member.....

We offer a fantastic benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and excellent travel benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing?

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Inputs information into the computerized reservations' system to update and maintain records.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
• Generates invoices and collects monies due through the rental program and through merchandise sales.
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience :

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :