Night Auditor
WHAT WE’RE LOOKING FOR :
Hilton San Antonio Hill Country seeks a tech savvy, resourceful, enthusiastic full- time Night Auditor to join its team.
The Night Auditor will maintain up-to-date knowledge on all things Hilton from hotel features and room rates, to local and area dining and cultural activities and attractions.
You are our guests’ (and future guests’) go-to person!
This is a full-time position that will work up to five shifts (11pm-7am) per week. Shifts may include weekends and / or holidays as needed .
WHAT YOU’LL DO :
Be a guru of hotel knowledge, including :
- All hotel features / services, hours of operation, room types / layouts, room rates and special packages, promotions, room availability, in-house group activities, and hotel policies and procedures.
- Review daily priorities and debrief with departing Guest Services Agent for business status and follow-up items.
- Promote top-notch guest relations to everyone approaching the Front Desk, including processing check-ins and check-outs, answering phones, communicating VIP arrivals, confirming reservations and cancellations, and satisfactorily resolving guest issues.
- Manage assigned bank and ensure accuracy of contracted monies.
OUR MUST-HAVES :
- Minimum 1-2 years of customer service experience (hospitality experience helpful).
- Excellent verbal communication skills and phone etiquette.
- Demonstrated enthusiasm for customer service and creating the ultimate guest experience for our guests!
- Ability to maintain confidentiality of all guest and hotel information.
- Detail-oriented with demonstrated ability to thrive in a fast-paced environment, prioritize tasks and follow-up while simultaneously handling frequent arrivals and departures.
- Collaborative with a team-oriented approach to work.
- Ability to remain stationary and standing at assigned workspace for extended periods of time.
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