Real Estate Collections Specialist

Collections Team Member

We are not your average collections team! At KeyBank, we pride ourselves on being client advisors.

Training Hours and Location : 100% on-site at our office in Amherst NY. Monday Friday between 8 : 00am and 5 : 30pm ET.

Regular Working Hours and Location : Hybrid In-office on Tuesdays & Wednesdays each week Monday Friday between 8 : 00am and 9 : 00pm ET & 1 Saturday per month from 8 : 00am 12 : 00pm ET.

Shifts available : Mostly Days : Mon-Fri 8am-4 : 30pm. One late shift a week, 12 : 30pm-9pm, required. Can choose day from Tuesday, Wednesday or Thursday and can work more than one late shift if desired. Rotating Saturdays 8am-12pm.

Essential Job Duties :

• Identifies and resolves situations where customers cannot maintain a current status on their account by having a thorough and detailed conversation in regard to their delinquency and offering applicable delinquency solutions.
• Individual will spend 90% of their day on the phone with our customers trying to solve the delinquency by placing outbound and taking inbound calls. The other 10% is documenting calls and trainings / meetings.
• Has strong negotiation skills and is able to convince customers the benefits to maintain a status.
• Able to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones when scheduled.
• Other duties as assigned.

Requirements & Qualifications :

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

This position is eligible to earn a base hourly rate in the range of $20.00 to $24.00 per hour depending on location and job-related factors such as level of experience.