Hospitality Manager
The Hospitality Manager is responsible for overseeing the daily operations of the restaurant, ensuring high standards of service and food quality, and managing the staff effectively. This role requires a proactive leader who can motivate and inspire the team to deliver exceptional customer experiences.
Key responsibilities include :
- Managing all aspects of restaurant operations, including food and beverage service, staff scheduling, and inventory management.
- Maintaining high standards of cleanliness, hygiene, and food safety.
- Ensuring efficient and effective service delivery to meet customer expectations.
- Supervising and training staff to provide excellent customer service and ensure compliance with company policies and procedures.
- Monitoring and controlling food and beverage costs to maximize profitability.
- Collaborating with the kitchen and front-of-house teams to ensure smooth operation and high-quality service.
- Handling customer complaints and resolving issues promptly to maintain customer satisfaction.
- Assisting in the development and implementation of marketing strategies to drive sales and customer engagement.