Customer Services Manager
Gold's Gym - SoCalGlendale, CA, US30+ days ago
Job type
- Full-time
Job descriptionDedication to our members successes and goals Ability to provide results in every challenge Integrity which creates life-long relationships Passion for people in the communities we serve Pride in what we do and who we are Leadership development (ongoing) Excellence in execution But most of all. we are more than a gym; we are a family!! Have a positive, upbeat, and outgoing attitude Are passionate about hospitality and excellence for our members Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service provided to our members. Have fitness industry experience (preferred) Have perseverance to succeed through follow-up and follow through Love to constantly learn and grow Manage Operations team to ensure policies and procedures are followed at all times Hires, trains and supervises operations team members for the Front Desk, Kids Club and Housekeeping Associates. Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and / or operational issues Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time Serves as liaison with cleaning team to ensure proper level of cleanliness maintained Works in cooperation with GM to manage / process cancellations Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel / guest passes Directs and controls all gym walk-throughs Communicates with GM regarding ways to improve front desk operations Responsible for communicating and following cash management procedures Manages the retail sales procedures for the gym Excellent communication, organization and customer service skills Understanding of basic cash procedures Basic computer skills Ability to handle challenging customer issues with patience, tact and professionalism Excellent training skills Excellent leadership and management skills Current CPR Certification
Job Description
Job Description
Why is it great to work here?
Golds Gym is growing fast and looking for a Customer Service Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. Well challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you will get by being a Golds Gym employee :
- Work in a fun environment with great people
- Free gym memberships and discounts
- Great benefits package that includes 401k, medical, vision and dental
- Opportunities to grow within the company
What sets us apart from the rest :
We want talented individuals who :
When you come to work :
Management / Leadership Duties :
Operations Support :
There are some MUST HAVES :
ASK YOURSELF IF YOU HAVE WHAT IT TAKES.. COME BE APART OF THE LEGACY TODAY!
Golds Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.
Create a job alert for this search
Customer Service Manager • Glendale, CA, US
Related jobs
Responsible for promoting an excellent customer experience.Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.Leads by exa...Show moreLast updated: 30+ days ago Golds Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge...Show moreLast updated: 30+ days ago 
In this role, success is driven by a combination of strong client relationship management, proactive business development, and effective consultant placement.
Consistently high sales activity and ou...Show moreLast updated: 9 days ago
Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager and take charge of managing our principals' business within designated c...Show moreLast updated: 30+ days ago
Senior Helpers Santa Clarita is a non-medical in-home care service provider committed to providing the highest quality care to the elderly community.
We are expanding from Santa Clarita throug...Show moreLast updated: 30+ days ago
The Connected Customer Manager position is responsible for ensuring an exceptional experience for both our customers and associates.
This includes maintaining inventory, front end operations, hiring...Show moreLast updated: 13 days ago
Client Services Manager is the liaison between the client and Service Desk and acts as the main point of escalation for the client.
Client Service Manager plays a key role in Quality Assurance and i...Show moreLast updated: 30+ days ago At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your ...Show moreLast updated: 30+ days ago 
The Customer Service Supervisor is responsible for ensuring compliance with efficient procedures.This position is responsible for supervising the day-to-day operations and performance of the Custom...Show moreLast updated: 30+ days ago
Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company&rsq...Show moreLast updated: 5 days ago
We're on a mission to change the tire industry — how it's delivered and how it's experienced.A pioneer in the automotive e-commerce industry, we take pride in our extensive select...Show moreLast updated: 13 days ago
This role oversees both a busy call center and a retail center, driving excellence in customer experience, team development, and operational efficiency.
Lead a team of 1114 Customer Service Represen...Show moreLast updated: 9 days ago
ITT's Aerospace Controls, headquartered in Valencia, Calif.We are looking for an experienced Sr.Customer Service Specialist from the Aerospace Industry that will be the focal point between ITT and ...Show moreLast updated: 21 days ago
Manager of Customer Experience.Join us in a newly created role that will shape how we serve our community across call centers, retail, and digital touchpoints.
Reporting to our VP of Customer Experi...Show moreLast updated: 8 days ago
This position is responsible for building and leading our new customer support department, which will provide technical support to our customers related to our autoclaves, ovens, control systems, a...Show moreLast updated: 15 hours ago
We are looking for a highly organized and proactive Customer Service Manager to oversee our customer support operations and ensure an exceptional experience for our customers.The ideal candidate wi...Show moreLast updated: 30+ days ago
The company is a fast-growing e-commerce company delivering premium Korean food and lifestyle products across the United States.
Headquartered in Carson, CA and fulfillment centers in Pennsylvania, ...Show moreLast updated: 30+ days ago
We are hiring an Office Manager at our Santa Ana location! This is an amazing opportunity to join the 360 Orthodontics team!.
This is a full-time position, working 3-4 days per week, on Wednesdays, ...Show moreLast updated: 30+ days ago
- Promoted
Part-Time- Customer Experience Supervisor
TJXFountain Valley, CA, USPart-time
- Promoted
Customer Service Manager
Gold's Gym - SoCalLos Angeles, CA, USFull-time
- Promoted
Customer Service Manager
Aston CarterValencia, CA, USFull-time
- Promoted
Customer Manager - Hybrid
AcostaBrea, CA, USFull-time
- Promoted
Office Supervisor
Senior Helpers Santa Clarita- LancasterSanta Clarita, CA, USFull-time
- Promoted
Connected Customer Manager
Floor & Decor HoldingsCarson, CA, USFull-time
- Promoted
Client Services Manager
Medical Technology Solutions LLCValencia, CA, USFull-time
- Promoted
Part-Time Customer Experience Supervisor
TJXLong Beach, CA, USPart-time
- Promoted
Customer Service Supervisor
The Sliding Door CompanyLos Angeles, CA, USFull-time
- Promoted
Customer Service Manager
SUNNY DISTRIBUTOR INC.La Puente, CA, USFull-time
- Promoted
Customer Service Manager
tires-easy.comLos Angeles, CA, USFull-time
- Promoted
Customer Service Manager (Carson)
LHHCarson, CA, USPart-time +1
- Promoted
Sr. Customer Service Specialist
ITT Motion TechnologiesValencia, CA, USFull-time
- Promoted
Customer Service Manager
LHHLong Beach, CA, United StatesFull-time
- Promoted
- New!
Customer Support Manager
ASC Process SystemsSanta Clarita, CA, United StatesFull-time
- Promoted
Customer Service Manager
VersaDeskLos Angeles, CA, USFull-time
- Promoted
Customer Service Manager
DHD ConsultingCarson, CA, USFull-time
- Promoted
Office Manager At Leading Orthodontics Practice
360 OrthodonticsSanta Ana, CA, USFull-time