Field Service Advisor

Job Description

Job Description

Job Title : Field Service Advisor

Location : Lakeville, Minnesota

Company : Interstate Power Systems

Pay Range : $30.00-$35.00 DOE

Position Overview

Interstate Power Systems is seeking a Field Service Advisor to join our Lakeville, Minnesota team. In this customer-facing technical role, you will serve as the primary liaison between on-site technicians, fleet customers, and our service operations. You will coordinate field repairs, provide parts and labor estimates, and ensure minimal downtime for critical power systems.

Key Responsibilities

• Act as the first point of contact for field service inquiries from fleet managers, owner-operators, and equipment operators.
• Create detailed repair scopes, cost estimates, and work orders for field technicians.
• Schedule and dispatch field service technicians while optimizing routes and technician workloads.
• Coordinate parts procurement and delivery to job sites to minimize equipment downtime.
• Conduct post-repair follow-ups and quality assurance checks with customers.
• Maintain accurate service records, warranty documentation, and customer communication logs in Dealer Management Systems (e.g., CDK, Procede, Decisiv).
• Identify upselling opportunities for preventive maintenance, extended warranties, and power system upgrades.

Qualifications

Required

Preferred

Employee Benefits

Note : This job description is not exhaustive, and duties may evolve to meet business needs.

Interstate Companies is an Equal Opportunity Employer . We welcome all qualified candidates to apply by submitting a resume for consideration.

Apply Now : Join our team and lead field service excellence at Interstate Power Systems!

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