Associate Direction, CRM Optimization

Associate Director, CRM Optimization

Johnson & Johnson is currently seeking an Associate Director, CRM Optimization to join our Customer Engagement & Digital Transformation team, located in Titusville, NJ.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

The Associate Director, CRM Optimization manages all operational aspects of the Professional Education solution across J&J Innovative Medicine. This role will manage the selected supplier to ensure service levels are maintained, key processes are optimized and improvements are prioritized. The person in this role will work across the Professional Education leads in various Therapeutic Areas to identify key initiatives to support their portfolios, with focus on launches. This role will also partner closely with Healthcare Compliance, JJT and Strategy Analytics and Transformation partners to drive improvements and ensure operational effectiveness. This position will report to Director, CRM and OmniChannel Optimization.

Main Responsibilities :

• Develop and support CRM solutions to enable customer insights and impactful customer engagement, specifically with Demand Generation sales teams
• Partner with Engagement.AI team to deliver solutions that enable optimal customer targeting and cross-team collaboration
• Serve as subject-matter expert for management of Key Opinion Leader engagement across various teams (Medical, Thought Leader Liaison, Field Sales, Key Account Mgmt)
• Operational lead in Speaker Program / Professional Education channel under the OminChannel umbrella. Responsible for gathering requirements and implementing / refining capabilities.
• Partner with brand teams and field sales leadership to ensure field sales adoption of Speaker Program platform. Deploy a variety of tactics to drive user satisfaction.
• Manage documents that span therapeutic areas, working through copy review and approval processes to ensure compliant and accurate content is delivered.
• Lead solutions to improve data quality for Speaker Program attendance. Propose and execute processes to pull through impact of program attendance and identify channel preferences.

Additional Duties & Responsibilities :

Required Skills & Experience :

Other Details :

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is : $120,000-$207,000

Additional Description for Pay Transparency : Subject to the terms of their respective plans, employees and / or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs : medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits : Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth / adoption / foster care of a child Condolence Leave 30 days for an immediate family member : 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below.