Service Desk Technician

Job Description

Title : Service Desk Technician (Tier 1 Support)

Pay : $20–$27 / hr (includes 56 hours PTO)

Location : Pensacola, FL — Hybrid (10 days / month onsite; 2-week in-person training)

Shift : Sunday–Thursday, 11 : 00 AM–7 : 30 PM CST

Team Overview

The Service Desk (ETS) acts as the first point of contact for all internal IT support issues across Navy Federal. It’s a 24 / 7 operation emphasizing first-contact resolution , member service excellence, and collaboration.

Responsibilities

• Handle inbound tech support calls , web tickets, and emails
• Troubleshoot end-user issues and resolve or escalate appropriately
• Document interactions using PC apps and ticketing tools (e.g., ServiceNow)
• Participate in weekly staff and mentoring sessions
• Adhere to ETS / Navy Federal policies and service quality standards
• Support continuous improvement within the Service Desk

Required Skills

Preferred Qualifications

About Seneca Resources :

Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.