Bilingual Implementation Specialist

A company is looking for an Implementation Specialist (Bilingual).

Key Responsibilities

Collaborate with account owners to ensure seamless customer onboarding experiences

Conduct training sessions, system calibrations, and respond to support inquiries

Contribute to internal projects that enhance collaboration and improve onboarding processes

Required Qualifications

2-4 years of experience in customer-facing roles and 1-3 years in technical support

Advanced knowledge of Windows, Office, and hardware / software installation / management

Bilingual fluency in English and French

Able to work primarily in the EST time zone with occasional flexibility

Willingness to travel occasionally for customer training and testing