Practice Assistant - Specialty Clinics

Practice Assistant

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Reports to the Director of Outpatient Clinics or the Practice Manager, the Practice Assistant encompasses both administrative support and medical assistant support to the outpatient clinics. This position is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations including some or all of the following responsibilities :

• Acts as a liaison between patients, referring physicians, other hospital services, external customers and the physicians.
• Patient scheduling, check-in, check-out, co-pay collection, patient follow-up, phone call management, billing, medical records, and other administrative activities such as supply management and correspondence.
• Manages referrals, and submits prior authorizations for imaging studies as needed.
• Ensures the effectiveness of the clinic operations and maintains a professional appearance and environment.
• Ensures that patient's needs are met. Responds to patient inquiries and resolves issues by working with providers and staff in a professional manner. Ensures patient satisfaction is a priority.
• Reports ongoing problems to the director.
• Assists with chart preparation in advance of patients' visits, in collaboration with co-workers.
• Greets and escorts patients to exam room.
• Completes vital signs and weights, as necessary.
• Calls in prescriptions to pharmacies as ordered by physician.
• Problem-solves patient issues such as referrals, appointments, and test questions.
• Checks voice mail messages throughout the day and communicates unresolved issues to the appropriate staff member. Checks mail and operates fax, copier, and printer daily.
• Assists patient as needed, i.e. wheelchairs, changing, bathroom, etc.
• Keeps exam rooms clean and ensures supplies are stocked as needed.
• Organizes daily schedules for the department.
• Assists physician with EKGs, EMGs, casting, urine dipstick as needed per specialty.
• Enters billing charges into Meditech and CCC.
• Compiles reports, tests, etc and scans needed information into the electronic medical record.
• Inventories and orders office and clinic supplies.

Minimum Qualifications Required :

Competencies :

Written Communications : Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.

Oral Communications : Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families, and medical center staff in response to routine questions.

Knowledge : Ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures with the ability to use them in routine situations. Specialized knowledge not required.

Team Work : Ability to interact respectfully with other employees, professional staff, and / or external contacts to offer ideas, identify issues, obtain information, or deliver services.

Customer Service : Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job : Sedentary work : Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range : $21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled