Customer Service Representative

Job Description

Job Description

We are looking for a skilled Customer Service Representative to join a team in Plymouth, Minnesota. In this role, you will serve as a dispatcher, ensuring the seamless coordination of requests and schedules. This is a long-term contract position that requires exceptional communication skills, adaptability, and the ability to thrive in a fast-paced environment.

Responsibilities :

• Respond to incoming calls, including emergency situations, inquiries, follow-ups, and service requests.
• Schedule and coordinate service appointments to meet customer needs effectively.
• Create and manage dispatch tickets for all service calls.
• Assign service technicians to jobs, providing them with necessary details and support.
• Update and maintain systems to reflect technician availability and schedules.
• Oversee the dispatch board and ensure schedules are up-to-date.
• Monitor and forecast workloads to maintain operational efficiency.
• Deliver accurate information and assistance to technicians during their assignments.
• Track new service tickets and ensure existing ones are updated promptly.
• Proficiency in Microsoft Teams, Outlook, and scheduling / ticketing software.
• Basic knowledge of Excel for tracking and reporting purposes.
• Strong multitasking abilities to handle diverse responsibilities simultaneously.
• Excellent note-taking and organizational skills.
• Capability to manage stress and adapt to changing situations.
• Self-motivated with the ability to work independently.
• Effective communication skills to engage with various personalities.
• Familiarity with CRM systems and other management tools is preferred.

Benefits are available to contract / temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.