Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Tarpon Springs, FL, US
Associate Team Leader

Associate Team Leader

H&R Block • Tarpon Springs, FL, US
1 day ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job

    #9447

    Create a job alert for this search

    Team Leader • Tarpon Springs, FL, US

    Related jobs
    Leader in Training

    Leader in Training

    Green Thumb Industries • New Port Richey, FL, United States
    Full-time
    As part of the leadership team, you have a key role in.Training, you will gain subject matter.Monitor and maintain inventory levels, ensuring an assortment of products and communicating inventory a...Show more
    Last updated: 30+ days ago • Promoted
    Adobe Journey Optimizer Senior Manager

    Adobe Journey Optimizer Senior Manager

    Accenture • St Petersburg, FL, United States
    Full-time
    Accenture Adobe Business Group.What Accenture does best is UNLEASH the powers of emotion, empathy, and excitement at an enterprise scale to create the best experiences on the planet- for our client...Show more
    Last updated: 30+ days ago • Promoted
    Administration Manager

    Administration Manager

    Hales AC • Saint Petersburg, FL, US
    Full-time
    Hales AC is a HVAC service provider in Pinellas County, committed to delivering top-notch service and solutions to our residential clients. We are seeking a highly organized and skilled Administrati...Show more
    Last updated: 17 days ago • Promoted
    Manager in Training

    Manager in Training

    Aldi Inc. • Dunedin, FL, United States
    Full-time
    As a Store Manager Trainee, you’ll train on all aspects of successfully running a store in preparation for running for your own store. You’ll be involved in supervising day-to-day store activities, ...Show more
    Last updated: 15 hours ago • Promoted • New!
    Supervisor (Non-driving)

    Supervisor (Non-driving)

    SP+ • Saint Petersburg, FL, US
    Full-time
    SP+, a Metropolis company, is an artificial intelligence company for the real world.We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, mac...Show more
    Last updated: 20 days ago • Promoted
    Lead

    Lead

    Little Caesars • Palmetto, FL, US
    Full-time
    Job Posting : Little Caesars Lead – Supporting Store Operations.Little Caesars is a leader in the pizza industry, focused on delivering hot, fresh products and excellent customer service.As a Lead, ...Show more
    Last updated: 30+ days ago
    Manager in Training

    Manager in Training

    Crunch Fitness • Land O Lakes, FL, US
    Full-time
    Manager In Training- Land O Lakes Club.Here We GROW Again! Are you a potential Manager in Training and ready to leave average in the past? Be a part of one of the greatest growth stories ever told ...Show more
    Last updated: 30+ days ago • Promoted
    Manager in Training

    Manager in Training

    Planet Fitness • Clearwater Beach, FL, US
    Full-time
    The Manager In Training will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.The Club Manager...Show more
    Last updated: 30+ days ago • Promoted
    Administrative Manager

    Administrative Manager

    UnitedService Companies • Clearwater, FL, US
    Full-time
    Manages shift scheduling operation at multiple sites at the direction of Branch management.Coordinates with Field Operations Managers & Supervisors and other security personnel.Carries out admi...Show more
    Last updated: 30+ days ago • Promoted
    Assitant Manager II

    Assitant Manager II

    Florida Staffing • Saint Petersburg, FL, US
    Full-time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development. Duties include, but are not limited to, the following : .Assist with st...Show more
    Last updated: 5 days ago • Promoted
    Manager, Business Process Impr

    Manager, Business Process Impr

    Lincare Holdings • Clearwater Beach, FL, US
    Full-time
    Business Process Improvement Manager.The Business Process Improvement Manager is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of t...Show more
    Last updated: 10 days ago • Promoted
    Leader in Training

    Leader in Training

    Green Thumb Industries INC • New Port Richey, FL, United States
    Full-time
    The Leader in Training (LIT) is an adaptable and essential part of the RISE Dispensary leadership team that prioritizes delivering memorable, positive consumer experiences.As part of the leadership...Show more
    Last updated: 30+ days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Pinellas Park, FL, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 1 day ago • Promoted
    AutoNation Ford of St Petersburg - CFS Manager

    AutoNation Ford of St Petersburg - CFS Manager

    AutoNation • Saint Petersburg, FL, US
    Full-time
    Lead the Future of Automotive Retail.Working in our no-haggle sales environment, the F&I Manager makes credit decisions, submits deals to our lenders for approval and helps bridge disconnects in th...Show more
    Last updated: 9 days ago • Promoted
    Asbestos Abatement Supervisor

    Asbestos Abatement Supervisor

    Simpson Environmental Services LLC • Zephyrhills, FL, US
    Full-time
    Position Description - Asbestos Supervisor.Business Group / Dept : Operations.Supervises and coordinates activities of assigned team of workers while demonstrating a commitment to safety, teamwork, an...Show more
    Last updated: 30+ days ago • Promoted
    Produce and Floral Manager

    Produce and Floral Manager

    The Fresh Market • Seminole, FL, US
    Full-time
    Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining Th...Show more
    Last updated: 3 days ago • Promoted
    Manager, SEC Reporting - Hybrid

    Manager, SEC Reporting - Hybrid

    Raymond James Financial • Saint Petersburg, FL, US
    Full-time
    Under limited direction and with a moderate level of autonomy, uses extensive knowledge and skills obtained through education and experience to manage the preparation of SEC filings, conduct comple...Show more
    Last updated: 30+ days ago • Promoted
    Environmental Services - Manager in Training

    Environmental Services - Manager in Training

    Healthcare Services Group • Clearwater Beach, FL, US
    Full-time
    Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essentia...Show more
    Last updated: 1 day ago • Promoted