Application Support Specialist (Irving)

Role : Production / Application support

Location : Irving, TX (hybrid, 3 days work from office)

Contact : 6 months

Job Description :

Key Responsibilities and Duties

Handle incoming tickets for supporting clients stores

Work in a fast past 24x7 role that requires rotating oncall rotations

Monitor our dashboards, reports and alerts to ensure the highest availability.

Work closely with other SRE members to improve our observability and SRE Maturity

Must Have Specific Knowledge and Skills

Ability to work from office minimum 3 days per week

Exceptional verbal and written communication skills

Strong technical troubleshooting skills

Bachelor's degree or equivalent work experience 5+ years of experience supporting complex distributed systems

3+ years of experience in managing / supporting public cloud-based infrastructure (AWS or Azure)

3+ years of experience with running and / or managing large infrastructure services with multiple availability regions Public Cloud (AWS, GCP, Azure)

Work cross-functionally with the various teams in the organization and help establish SLOs and then help teams consistently achieve those SLOs.

Working experience with IoT devices, and Microsoft Intune.

Experience with RCAs, Monitoring and Alarming in all environments and familiar with tools like Mongo Charts, New Relic, Cloudwatch, Service Now.

Experience participating in Scrum / Kanban, AGILE workflow technologies and using JIRA, Confluence and OneDrive.

Retail SRE Operations experiencing managing in store devices and IOT.

Experience using Postman

Additional Skills and Other Requirements

Experience managing IOT devices in Microsoft Intunes

Experience implementing and evangelizing the principles of the Google SRE handbook

Experience building MongDB and NoSQL queries

Experiencing managing PM2 Batch processes

Experience managing and supporting AWS Lambda or other serverless workloads