IT Support Specialist

Overview

Company : Manhattan Area Technical College

Title : IT Support Specialist

Job Classification : Full-Time

Reporting Relationship : Director of Emerging Technologies

Compensation : Pay Grade 8; $15.57 - $23.36 per hour

Location : Manhattan, KS Main Campus

Primary Accountabilities

The IT Support Specialist serves as a critical frontline resource for end-user support across the College's desktop computing environment. Acting as a single point of contact, this role ensures timely, professional resolution of technical issues while maintaining high standards of service delivery and system reliability. The IT Specialist is responsible for initial ticket intake, triage, and escalation to Tier 2 or specialized support staff when necessary, ensuring efficient workflow and minimal disruption to users. Additionally, the role supports cloud-based endpoint management through Microsoft Intune and Azure Active Directory, assisting with device enrollment, compliance enforcement, and troubleshooting cloud-connected clients to maintain secure and consistent access across hybrid environments.

Primary Responsibilities

• Provide responsive technical assistance to students, faculty, and staff through in-person and remote support channels, ensuring timely resolution of hardware, software, and access-related issues.
• Triage, sort, and maintain service request tickets using the College's IT service management system, escalating to Tier 2 or specialized support staff when appropriate.
• Assist users with password resets, login troubleshooting, and account access issues across local and cloud-based systems.
• Install, configure, troubleshoot, and maintain desktops, laptops, and peripherals, including performing on-site analysis and corrective actions to ensure reliable functionality and security compliance standards.
• Manage cloud-connected clients via Microsoft Intune and Azure Active Directory, including device enrollment, policy enforcement, and troubleshooting hybrid identity issues.
• Collaborate with other IT Staff to maintain a secure and efficient desktop computing environment, including adherence to cybersecurity protocols and access controls.
• Assist with client lifecycle management, including imaging, deployment, decommissioning, and surplus preparation of IT assets.
• Provide configuration and support for campus printing systems, including PaperCut integration, printer queue management, and user access troubleshooting.
• Apply basic scripting knowledge to automate routine tasks, improve efficiency, and support endpoint configuration.
• Support user onboarding and training initiatives by preparing devices, delivering orientation sessions, and assisting with technology adoption across campus.
• Maintain accurate inventory records for desktop systems, peripherals, and general electronic equipment, ensuring traceability and lifecycle tracking.
• Document all instances of equipment failure, repair, installation, and removal in accordance with IT asset management procedures.
• Perform other duties as assigned by the immediate supervisor.

Qualifications

Physical Demands

Work Environment

To apply, visit MATC Full-Time IT Support Specialist Page.

Notice of Special Position of Employment Requirements

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