Technical Support Engineer-UX Job at Next Level Business Services, Inc. in Orlan

Title : Technical Support Engineer-UX

Location : Orlando, FL‑Hybrid (Wed and Thursday in the office)

Duration : 12 Months Contract Role

Technical Support Engineer addresses documentation and coding gaps using his / her knowledge to help support engineers as well as customers achieve their business goals; while working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team. The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical issues as quickly as possible.

Your responsibilities as a Technical Support Engineer include :

• Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
• Maintain and display excellent queue and case management skills.
• Perform Case quality Checks to ensure cases are staying on track.
• Learn & Deliver training on the new products.
• Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product.
• Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Personal commitment to quality and customer service.

To be successful in this role, we need someone who has :

#J-18808-Ljbffr