Merchandising Support Specialist
Supports Area Merchandising by addressing and resolving escalated sales questions and requests in a timely manner, utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between PSSA, RSC and Category Management as it relates to merchandising activities. Works closely with the area departments, particularly category management and replenishment to support efforts with vendors and suppliers to communicate important information. This position works in our Fairburn (GA) office 5 days per week (Monday - Friday). Replenishment and Merchandising experience is highly preferred!
Essential Duties And Responsibilities
- Act as the central escalation point of contact for all internal merchandising inquiries related to product, specifications, availability, and substitutions from PSSA
- Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries
- Vacancy support and backup to Category Manager and PSSA roles
- Support Category Managers with all analytics requests, local flyer item selection and rebate solicitation, Roll Out Book reviews and assortment projects including E&O follow up, CASIS billings and vendor meeting preparation
- Serve as gatekeeper of NIR process and tracking log includes approval process, 30 / 60 / 90-day tracking follow-up, etc.
- Support PSSA / CM with escalation requests for proprietary SKU tying
- Enter DCT's for CM's on new items & local flyers.
- Analyze weekly ATC communicates and disseminate direction to appropriate parties.
- Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on PSSA escalated inquiries.
- Serve as escalation point of contact for RSC inquires
- Support PSSAs / CMs with sourcing / market baskets / special pricing requests.
- Gatekeeper of all CM related inquires; researching APN lookups, attaching vendors, items and pricing to later approve and send to buyer.
- Other duties assigned by manager.
Supervision : N / A
Relationships Internal : Category Managers, Marketing Managers, Replenishment (Local & RSC), Pricing team, Territory Managers, Account Executives External : Local vendors and brokers, as needed.
Work Environment
The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment.Minimum Qualifications
Must possess a minimum 5 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment.Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel.Must be extremely organized, analytical and possess highly developed written / oral communication and interpersonal skills.Must be external and internal customer service focused.Ability to research, escalate and follow up on inquires with a great sense of urgency.Must have the ability to overcome objections and obstacles, with a solution-based attitudeCollege degree or equivalent distribution or food service supply chain experience required.Preferred Qualifications Previous US Foods experience preferred. PRISM / Merlin / Tandem skills preferred.
Compensation depends on relevant experience and / or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $55,000-$90,000. This role is also eligible for an annual incentive plan bonus.
Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
Physical Qualifications Must be able to perform the following physical activities for described length of time :
Stand : OccasionallyWalk : OccasionallyDrive : NeverSit : FrequentlyLift 1-10 lbs (Sedentary) : OccasionallyCarry 1-10 lbs (Sedentary) : OccasionallyGrasp Objects : FrequentlyManipulate Objects : FrequentlyManual Dexterity : FrequentlyEOE Race / Color / Religion / Sex / Sexual Orientation / Gender Identity / National Origin / Age / Genetic Information / Protected Veteran / Disability Status