Overview
Oversee new common system and infrastructure installation / capacity augment projects. Monthly common system capacity reporting for assigned facilities. Day to day maintenance and PMs of assigned FirstLight facilities. Subject matter and special task per management assignment. This role has combined responsibility for data center process and compliance activities. Responsible for Physical security at the data center – enroll new customer, escort customers, shipping / receiving, Generating reports, Data Entry.
Responsibilities
- Oversee installation, repair, and routine maintenance for each assigned facility asset and ensure coordination with internal resources, contractors / vendors for existing facilities and new construction, cabinet installations and service cross connections.
- Coordinate internal resources, contractors / vendors for existing facilities and new construction, cabinet installations and service cross connections.
- Perform monthly common system capacity reporting for assigned facilities.
- Handle day-to-day maintenance and preventative maintenance activities for data center infrastructure.
- Maintain combined responsibility for data center process and compliance activities.
- Ensure physical security at the data center : enroll new customers, escort customers, manage shipping / receiving, generate reports, and data entry.
- Manage access procedures for all sites within area of operation and oversee contract labor for end-to-end installation, testing, turn-up, and maintenance of all infrastructure and common systems related projects.
- Participate in on-call rotation and be available as essential personnel in emergency scenarios.
- Assist with Field Operations installation tasks when necessary and complete special projects as assigned.
- Handle Security services at the Data Center — access control, data entry, shipping / receiving, customer escorts, and related items as needed.
Qualifications
Basic understanding of CLR's, floor plan diagrams, one-line power diagrams.Work under a service order workflow from internal systems.Inventory control protocols (e.g., PIC list / POR process in accounting software).SharePoint access / use of departmental, engineering and NOC related pages.Troubleshooting process (point-to-point analysis).Basic understanding of AC / DC power architecture and operational fundamentals.Basic understanding of Utility and Emergency Power Architecture and operational fundamentals.Basic field test equipment operation (e.g., power measurement).Willingness to accept ownership for new and different requests and seek opportunities to add value to job accomplishments.Position Expectations : Overall common systems operations and maintenance of FirstLight facilities, accommodating customers, contractors, and internal colleagues. Coordinate projects with Facilities Director, department managers and project managers. Adhere to budgets and the formal bid process (including scope development, bid site walks, bid open and close scheduling). Manage multiple contract service providers and projects simultaneously.
Work Environment / Physical Demands
The work environment characteristics and physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is required to walk, sit, use hands and fingers, handle objects or controls, talk and hear, stand, and reach with hands and arms. The employee must occasionally lift and / or move up to 100 pounds, pull cables, and use various hand tools. Position requires frequent entry into structures with stairs, ladders, and other vertical obstacles. Travel to critical infrastructure locations may be required. Occasional overnight travel may be required. Employee will be required to work and drive, in all-weather conditions. The noise level in the work environment is usually moderate but may occasionally have noise from power equipment and tools.
Common Systems definition examples
Power / Water / Sewage utilitiesPrimary Power systems AC – DCSecondary (Emergency) Power systems; Generators / ATS / UPS systemsBattery Plants / StringsAll power interface systems i.e. switchboards, distribution architectureFuel storage integrity and monitoringSite telemetry and sensor installation / maintenanceHVAC systemsHVAC controls systemsStructural Infrastructure – i.e. Cable Ladder, Fiber Management, Enclosure / Equipment Rack infrastructureFloors, roof, Wall structure / penetration integritySite Maintenance, Interior facility maintenance / Exterior site maintenance including but not limited to Plowing and mowing, access points and security, structural integrity.Preventative Maintenance contracts and schedules for all site critical system assetsPhysical integrity of Intrusion, Access and Fire alarm systemsAbout FirstLight
FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.J-18808-Ljbffr