Facility Manager

Description

The Company :

As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties.

Job Overview :

FirstService Residential has various growth opportunities for maintenance professionals like you. Job openings for technicians specializing in contract work, installation, landscaping, and general repairs are available, including comprehensive benefits. As the leader in the property management industry, FirstService provides associates with paid time off, vacation plans, medical and dental coverage, 401K matching, and more. Please take the next step in your career at one of the 8,500 properties across the Unites States and Canada, helping to maintain the community’s areas, grounds, and amenities. FirstService provides exceptional service because we hire extraordinary people. Join us today!

Job Responsibilities :

The Facilities Manager is responsible for maintaining FirstService Residential managed properties and facilities in accordance with the operations and maintenance manuals for each community, to include maintaining the facilities’ appearance, resources, code compliance, safety, and overall operations in a cost-effective manner.  The Facilities Manager will provide consultative services to Boards of Directors, meet with vendors on projects, and oversee large-scale facility projects.

• Oversee maintenance on building systems and ensure compliance with operational, maintenance, and safety manuals and guidelines.
• Recommend preventative maintenance on building systems and establish a preventative maintenance schedule (weekly, monthly, annual).
• Work with building engineers and technicians to accomplish project goals and deliverables.
• Adhere to and practice all safety and legal protocols provided for each situation.
• Perform daily operations according to schedules to maintain the facilities’ appearance, efficiency and safety in a cost-effective manner.
• Complete site safety inspections according to the schedule, such as but not limited to : door operations, hallway operations, elevator operations, lighting operations, etc. and contact vendors for appropriate repairs in accordance with budget guidelines.
• Provide constructive ideas and feedback pertaining to operations that will improve efficiency, safety, and cost-savings for the facility to the property manager and board of directors.
• Perform daily, weekly and monthly reporting as required.
• Troubleshoot building systems to ensure uninterrupted services.
• Work with property managers, front desk staff, building managers, and building engineers to resolve issues and provide consultative guidance.
• Review all general sub-contractor correspondence.
• Supervise subcontractors, ensuring quality performance and compliance with contracts.
• Ensure all customer service calls and related work orders are handled in accordance with established procedures.
• Coordinate training of new and existing associates at sited communities.
• Collaborate on the recreational and facility budget preparation and capital expenditure recommendations as requested.
• Assist with quotes and RFPs for facility maintenance as suggested in the reserve study.
• Provide input to HOA boards and property managers for changes in maintenance repairs, purchases or policies that may benefit the corporation financially, decrease liability, or enhance homeowner satisfaction.
• Update and maintain Facility Maintenance manuals for all low-, mid- and high-rise condominiums.
• Navigate and utilize CRM work management system, or equivalent, in a timely fashion.
• Follow proper and thorough documentation procedures on all jobs, i.e. photos, forms and paperwork.
• Follow procedures for reporting and accounting for receipts and invoices to ensure proper billing.

Additional Responsibilities :

Education, Experience, and Requirements :

Knowledge, Skills, and Proficiencies :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and / or ability required.

Physical Requirements and Work Environment :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Travel :

Within the Kansas City metropolitan area. Must possess a valid driver's license and insurance and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law.