Sr. Manager of CX Strategy

Sr. Manager of CX Strategy

Location : Oklahoma City, OK, US, 73120

This is an onsite role located in Oklahoma City

Fuel Your Growth with Love's - company funded tuition assistance, Paid Time Off, 401(k) 100% Match up to 5%, Medical / Dental / Vision Insurance after 30 days, Competitive Pay Career Development

Job Description

The Senior Manager of Customer Experience (CX) Strategy is responsible for safeguarding and enhancing the Love's brand. They lead advanced customer experience measurement and user experience research programs to measurably improve customer satisfaction and create customer-driven operational efficiencies across all physical and digital touchpoints.

Job Functions

• Lead and manage the Customer Experience Strategy team
• Own the journey management process, craft comprehensive CX strategies, and drive operational change
• Manage vendor relationships and supervise changes / improvements / enhancements with CX toolset and agencies
• Steer CX best practices with executives and leadership, identifying opportunities for operational and customer improvement
• Oversee development of insightful performance reports for Love's fuel, retail, food service, or truck care operations
• Meet timely deadlines
• Additional responsibilities as assigned

Experience and Qualifications

Skills and Physical Demands

Our Culture : Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

Job Category : Corporate

Nearest Major Market : Oklahoma City

Nearest Secondary Market : Oklahoma

Job Segment : User Experience, Marketing Manager, Manager, Technology, Marketing, Operations, Strategy, Management