Executive Travel Consultant

Executive Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Executive Travel Consultant role at Amex GBT delivers an exceptional travel experience for our Corporate Travel customers. By working together as a high performing team, specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care and highest quality of customer service. This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions using available tools and technology as needed. The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home. If you're motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this is the perfect role for you!

What You'll Do on a Typical Day

Act as the point of sale on all Domestic & International travel reservations, arranging both routine and complex air, rail, ground, and hotel accommodation, utilizing native Sabre

Provide consultative advice, solutions, and recommendations for our VIP travelers, whilst ensuring adherence to the customers' travel policy and requirements

Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction, key productivity metrics, and driving key partnerships and sale of preferred partners

Use positive telephone and email service techniques; act on special customer requests and maintain excellent client relations

Proactively sell additional services for our travelers, e.g., hotel and car

Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines

Act in accordance with all Amex GBT policies and procedures

What We're Looking For

In depth knowledge of domestic & international air, hotel, car, and rail booking practice and policies

High touch Executive customer service

5+ years experience as a Corporate Travel Consultant

Native Sabre proficiency preferred but not required

Detailed understanding of fares and ticketing rules for domestic and international travel

Excellent written and verbal communication skills

Passion for Excellence in Customer Service with attention to detail

Ability to act with integrity when handling personal and confidential traveler information

Basic computer navigation skills with an ability to multitask in multiple computer applications

Candidates should be comfortable working any assigned shift during business hours : Monday-Friday 5 : 00am-6 : 00pm Pacific Standard Time. This varies depending on the clients' hours of operation.

Location United States

The US national base salary range for this position is from $46,200.00 - $85,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and / or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.